Terms and Conditions

NETSTAR GO - TERMS AND CONDITIONS
      1. TERMS AND CONDITIONS
        1. It is important that you understand and agree to these terms and conditions for you to make use of the Netstar GO Programme. 
        2. All standard terms and conditions of Netstar (Pty) Ltd apply to Netstar GO.
        3. All prices and usage rates advertised include VAT, unless otherwise stated.
        4. Duration of the product Netstar GO is available from September 2013.
    1.  

      1. INTERPRETATION
    2. In this Agreement, unless otherwise indicated by the context: 

       

      1. the singular shall include the plural and vice versa;
      2. one gender shall include the other genders and vice versa;
      3. natural persons shall include legal and juristic persons and vice versa; and
      4. where figures are referred to in numerals and in words, if there is any conflict between the two, the words shall prevail.
    3.  

       

      1. DEFINITIONS
        1. “Agreement” - means these terms and conditions together with the Member registration for the Netstar GO Programme;
        2. “Business Day” - means any such day that is not a Saturday, Sunday or South African Public Holiday;
        3. “Electronic Welcome Pack” - means the information pack that the Member will receive via e-mail on successfully registering for the Netstar GO Programme;
        4. “Enrolment” - means the enrolment in the Netstar GO Programme as set out in clause 6.1;
        5. “Member” - means any person who has successfully enrolled in the Netstar GO Programme;
        6. “Membership Fee” - means the monthly consideration of R65,00 incl. VAT payable by the Member to NEXT Engage;
        7. “Netstar” - means Netstar (Pty) Ltd with registration number 1992/001223/07;
        8. “Netstar GO” - means the programme offered to Members in terms of which they qualify for Netstar GO Benefits and the Products and Services;
        9. “Netstar GO Benefits” -  means the benefits described in clause 8;
        10. “Netstar GO Contact Centre” - means the premises used by NEXT Engage to facilitate the provision of the Netstar GO Benefits to Members;
        11. “Netstar GO Website” - means the Website at www.netstargo.co.za;
        12. “NEXT” - means NEXT Engage (Pty) Ltd with registration number 2003/002780/07;
        13. “NEXT Partner/s” - means any supplier appointed by NEXT to provide products or services to the Netstar GO Programme in order to provide the Member with benefits.
    4.  

       

      1. GENERAL
        1. NEXT reserves the right to suspend Netstar GO and its benefits in its sole discretion, including when any fraudulent activity is suspected, and if the outcome of an investigation proves that fraudulent activity did occur, Netstar and/or NEXT shall be entitled to terminate the Netstar GO service and/or benefits.
        2. NEXT may amend, modify or otherwise change these terms and conditions in its sole and absolute discretion on notice to you and the amended version will be displayed in the same media as these terms and conditions. By continuing to use Netstar GO, you agree to, and understand that you will be bound by the amended terms and conditions.
        3. It is important that you understand that all customers who make use of Netstar GO indemnify Netstar and NEXT, its directors, affiliates, members, partners, employees, agents, consultants, suppliers, contractors and sponsors against any loss or damages, either direct, indirect, consequential or otherwise, arising from their use of Netstar GO and its benefits. 
    5.  

      1. INTRODUCTION
        1. The Netstar GO programme is offered to Netstar Customers and Non-Customers as a Membership based dining, entertainment, lifestyle and personal assistance service by NEXT. 
        2. Membership Benefits are provided via a Netstar GO Contact Centre and On Demand Application 24 hours a day, 7 days a week.  Alternatively Members are able to access their benefits via the Netstar GO Website www.nestargo.co.za
        3. Members of the programme receive discounted restaurant meals, activities, pampering, experiences, travel as well as access to an on-the-go assistant and Netstar GO app providing services ranging from expert advice to information and shopping services. 
        4. NEXT has secured a wide range of benefits in the form of discount opportunities from its subsidiaries, affiliates and from third party suppliers from time to time for the benefit of the Member.
        5. The following terms and conditions pertain to understanding and making the most of the Member’s Membership benefits. These terms and conditions constitute an Agreement between NEXT and the Member governing the rights and obligations of both parties each time the Member accesses the Netstar GO programme.
        6. By joining and accessing the Netstar GO programme either telephonically or in person, the Member confirms that he has read, understood, and agreed to be bound by these terms and conditions, as they may be amended from time to time and available on the Netstar GO Website.
        7. If there is anything in the terms and conditions that requires an explanation, please contact us on 0861 22 55 72.
        8. The membership and benefits are designed to add more value to a Member’s life, NEXT is committed to our Members and to helping them get more out of life.
      2. ENROLMENT
    6. The following requirements need to be complied with to enrol as a Member of the Netstar GO Programme:

       

      1. Completing the online voice recorded application form via our contact centre agents; or 
      2. Completing an online self sign-up Membership form on the Netstar GO Website; or
      3. Enrolling via our Netstar GO Contact Centre on 0861 22 55 72; or
      4. Paying the Membership Fee via debit order.
      5. Only individual persons from the age of 18 years old may enrol in the Netstar GO Programme.
      6. Persons may only enrol in the Netstar GO Programme for personal use.
    7.  

      1. CONDITIONS OF MEMBERSHIP
        1. The use of the Netstar GO Programme and the Netstar GO Benefits shall be at the Member’s own initiative and risk.
        2. NEXT:
          1. Merely provides access to the Membership Benefits;
          2. Makes no representations, gives no warranty of any kind, express or implied, regarding the suitability of any Membership Benefits to the Member’s needs.
        3. The Netstar GO Benefits are subject to availability although every possible alternative or substitute product will be investigated should availability be limited.
        4. The Netstar GO Benefits are not exchangeable for cash or for sale.
        5. NEXT Partners are contracted to participate in the Netstar GO Benefits. NEXT and Netstar, its agents and distributors cannot be held responsible for any NEXT Partner that subsequently declines acceptance of any booking for reasons beyond NEXT’s control.
        6. Netstar and NEXT, its agents and distributors accept no responsibility, financial or otherwise, for the misuse of the Netstar GO Benefits and are not liable for any personal loss or injury at featured venues.
        7. Bookings across Netstar GO Benefits are not allowed. For example, the Member cannot book a Wellness session and use a Experiences activity free of charge.
        8. The Member will be responsible for the payment of any goods and services bought and used as a result of making use of Netstar GO Benefits, including but not limited to the Dining, Wellbeing, Experiences benefits, Events as well as purchases through the Netstar GO Partners.
        9. Only the Main Member and his/her immediate family who reside at the same residence can make use of his/her Netstar GO Benefits.
        10. Membership of the Netstar GO Programme will be at NEXT’s sole discretion.
        11. The Member accepts that by participating in the Netstar GO programme NEXT will be sending the Member various marketing communications and updates pertaining to the Netstar GO Benefits at its sole discretion.
        12. Should the Member not wish to receive these communications or updates he/she must inform NEXT by calling the Netstar GO Contact Centre and NEXT shall then refrain from sending the marketing communication and updates material to the Member.
        13. The Member understands and agrees that goods or services purchased from any of the Netstar GO Partners in terms of clauses 7.2 to 7.8 are governed by separate terms and conditions. In the event of a conflict between this Agreement and the terms and conditions imposed by a Netstar GO Partner in respect of the goods and services purchased from the Netstar GO Partner, the terms and conditions of the Netstar GO Partner will prevail.
        14. The Member will be required to pay a monthly Membership Fee. The amount of this fee is set out on the Netstar GO Website and may vary from time to time, for clarity the Membership Fee as of the 1st of November 2019 is R65.00 (sixty-five rand) per month inclusive of VAT.
        15. The Member shall authorise NEXT via their voice recorded or online membership enrolment to debit the Members bank account. Where the Member is a Netstar subscriber, the details are set out in the Members Netstar subscriber agreement. The debit order will be process at the same time as the existing Netstar contract.
        16. The Member can only cancel their Membership with the Netstar GO programme by calling the Netstar GO Contact Centre on 0861 22 55 72.
        17. Subject to clause 7.18, the Member may cancel their Membership by giving 1 (one) calendar months’ notice of their intention to do so.
        18. If the Member cancels his Membership, their debit order will also be cancelled.
        19. If a Member is cancelled for non–payment of Membership Fees and wants to re-join the Netstar GO programme, the Member may only make use of the Member exclusive discount offers in terms of clause 8 after the successful processing of the Member’s first debit order. 
        20. The Member is entitled to cancel his Membership within 5 (five) Business Days after having enrolled and NEXT will fully refund any Membership Fee paid by the Member.
        21. If the Member cancels his Membership after the expiry of the 5 (five) Business Days the Member will not receive a refund of their Membership Fee.
        22. The Membership Fee will be reviewed annually by NEXT who is entitled to determine the Membership Fee at its sole discretion. The Member will be notified of any changes to these fees within 30 (thirty) days of such changes being effected.
        23. NEXT shall have the right to de-register the Member from the Netstar GO programme by giving him reasonable prior notice of 30 (thirty) days in the event of any of the following:
          1. non-payment of the Membership Fee; or
          2. abuse of the Netstar GO Programme by a Member; or
          3. at the sole discretion of NEXT.
        24. NEXT reserves the right to change the criteria for de-registration at any time by giving the Member reasonable prior notice.
        25. NEXT shall be entitled, at its discretion, to terminate the Netstar GO Programme at any time, by giving the Member reasonable prior notice of 40 (Forty) days.
        26. NEXT will not be liable for any loss, expenses, claim(s) or damage, whether direct, indirect or consequential, arising from the use of the Netstar GO Programme and the Member accordingly indemnifies NEXT against any such losses, expenses, claim(s) or damages, provided that such loss was not suffered due to the negligence of NEXT.
        27. The Member hereby warrants that they have the required legal capacity to enter into and be bound by this Agreement.
        28. NEXT reserves the right to amend this Agreement by giving the Member 30 (thirty) days’ prior notice. Members have the right to cancel their Membership with no penalty should the terms of this new Agreement not be agreeable.
        29. It is the responsibility of the Member to inform NEXT of any changes in his personal details.
        30. NEXT reserves the right to change the NEXT Partner/s that provide the benefits to the Netstar GO programme based on member usage, pricing, quality, availability of service or at NEXT’s sole discretion. 
        31. The Netstar GO membership is not available to current or previous employees of NEXT and utilisation of benefits cannot be used. 
        32. NEXT and the Member agree to act in good faith.
        33. All fees for the use of the Products and Services are correct at time of printing and the latest fees are available through the Netstar GO Contact Centre or on the Netstar GO Website.
        34.  The Member consent to the transfer of personal information to a third party if such transfer is necessary for the performance of the Agreement between the Member and NEXT.
        35. Membership Benefits are provided via the Netstar GO Contact Centre and On Demand Application 24 hours a day, 7 days a week.  Alternatively Members are able to access their benefits via the Netstar GO Website www.nestargo.co.za
        36. Members of the Programme receive discounted restaurant meals, activities, pampering, travel as well as access to a personal assistant providing services ranging from expert advice to information and shopping services. 
    8.  

       

      1. BENEFITS
        1. The full details of the Netstar GO Benefits are available in the Electronic Welcome pack, on the Netstar GO Website, or by calling the Netstar GO Contact Centre on 0861 22 55 72.
        2. The Member can only make use of the Membership Benefits by contacting the Netstar GO Contact Centre and On Demand Application 24 hours a day, 7 days a week.  Alternatively Members are able to access their benefits via the Netstar GO Website www.nestargo.co.za
        3. Information, quotes and/or advice the Member receives when using the Netstar GO Benefits are included in the Membership Fees.
        4. The Netstar GO Benefits include but are not necessarily limited to the following services:
          1. On-the-go assistant
          2. Netstar GO app
          3. Movies and Coke & Popcorn
          4. Dining
          5. Coffee
          6. Wellness
          7. Experiences
          8. Events
          9. Motoring 
          10. Travel 
          11. Anytime Holidays
          12. Expert
          13. Getmore Deals
    9.  

      1. MEMBER EXCLUSIVE DISCOUNTED OFFERS
        1. GENERAL
    10.  

      1. The Member must call 0861 22 55 72 to make a booking; quote their Membership Number; and inform the Netstar GO Contact Centre agent of the benefit they would like to use OR go to the Netstar GO Website and select the benefit they would like to use and follow the steps.
      2. The prices of benefits vary and are on a quote-by-quote basis. 
      3. The Member may only make use of the Member exclusive discounted offers and the Netstar GO app once the Member’s monthly Membership Fee’s have been paid to.
    11.  

       

      1. MOVIES
        1. Movie codes can only be purchased via the Netstar GO Website and on the Netstar GO App. 
        2. Netstar GO Members receive a pre-determined discount off the retail purchase price of movie tickets at Nu Metro, Ster-Kinekor and CineCentre theatres. 
        3. Netstar GO members are limited to purchasing 2 (two) x 2D movie codes and 2 (two) x 3D movie codes movie codes per calendar month.
        4. Once the Member purchases the required number of movie codes from the available platforms, the codes will be sent via SMS to the main Member’s cellphone number and these codes can be redeemed at any of the participating movie theatres, subject to clause 10.9.
        5. The movie code cannot be redeemed for cash.
        6. Any booking of tickets is not refundable.
        7. If a Members online booking request cannot be confirmed, then please contact the Netstar GO  Contact Centre on 0861 22 55 72 for assistance.
        8. A movie code does not guarantee you a seat for a specific movie. Movies are to be booked by the individual at the theatre of your choice, subject to availability.
        9. This offer does not include iMax, 4D, 4DX, Prestige, Scene Xtreme, Scene VIP movies.
        10. In order to purchase discounted movies Members require a Visa or Master credit card.
        11. The following cinemas will no longer be accepting 2D or 3D movie codes: Nu Metro Hyde Park, Nu Metro Park View Centre and Nu Metro Bedford Cinema. 
        12.  Vouchers are valid for 3 (three) years from the date of issue. 
        13. NEXT will not be held liable in the event that a Member’s purchased movie codes show as redeemed by Nu Metro, Ster-Kinekor or CineCentre prior to the Member utilising their codes unless the Member has irrefutable proof that the codes were not redeemed by the Member in question.
    12.  

       

      1. COKE AND POPCORN
    13.  

      1. Discounted popcorn and coke vouchers can only be purchased via the Netstar GO Website and on the Netstar GO App. 
      2. Netstar GO Members receive a pre-determined discount off the retail purchase price of Nu Metro and Ster-Kinekor popcorn and coke combos.
      3. Netstar GO Members are limited to purchasing 4 (four) x popcorn and coke voucher codes per calendar month. 
      4. Once the Member purchases the required number of popcorn and coke vouchers from the Netstar GO Website, the codes will be SMSed to the main Member’s cellphone number and these codes can be redeemed at any of the participating movie theatres. 
      5. The popcorn and coke codes cannot be redeemed for cash. 
      6. The popcorn and coke codes validity date will be stipulated on the SMS sent to the Member. 
      7. Online payments are not refundable. 
      8. If your online booking requests cannot be confirmed then please contact Netstar GO Contact Centre on 0861 22 55 72 for assistance.
      9.  In order to purchase popcorn and coke codes, Members require a Visa or MasterCard credit card.
    14.  

      1. DINING
        1. Refund claims are processed by Crave and not the restaurant. Please refer all benefit queries to Crave. 
        2. The dining benefit entitles you as an active Member to a refund on the second most expensive meal, provided: 
          1. You are dining with at least one other person; and 
          2. No less than 2 meals and 2 drinks are purchased per membership; and 
          3. You have not exceeded your visits for that month (where applicable); and 
          4. You are at least 18 years of age 
        3. The refund will be calculated as the second most expensive meal on the bill, up to a maximum of R120.00 (one hundred and twenty Rand). Your claim will be verified with the restaurant to ensure validity. 
        4. Your claim will be processed within 72 (seventy two) working hours. Please note that claims received on a Saturday, Sunday or public holiday will incur an additional days processing time. 
        5. The 2 for 1 dining benefit: 
          1. Can only be redeemed at restaurants identified with a green “241 dining” tag on the Netstar GO Website. We shall be entitled, in our sole and absolute discretion, to amend the list of restaurants from time to time. We shall endeavour to promptly update the Netstar GO Website as and when any changes are made. Whilst every effort will be made to ensure that all listed restaurants are trading, Crave will not be held liable in the event of any restaurant closures; and 
          2. Is based on the restaurants’ standard prices; and 
          3. Is not applicable with any special offers, promotions, discount vouchers or loyalty programs; and 
          4. Cannot be used when purchasing takeaways; and 
          5. Can only be used once per restaurant per day; and 
          6. Does not apply to desserts, extras, toppings, sides e.g. Build your burger, extras on pizza etc.; and 
          7. Applies to individual line items on the menu whereby only one discount applies; and 
          8. Applies to courses that include drinks provided it is not a special 
        6. A maximum of two memberships may be used per table, provided they are under different names. Each Member must request their own authorisation code and claim separately. Your refund will be calculated as follows: 
          1. Membership 1: 2nd most expensive meal on the bill up to max R120 with a minimum of 2 drinks 
          2. Membership 2: 4th most expensive meal on the bill up to max R120 with a minimum of 4 drinks 
        7. You are required to request an authorisation code from Netstar GO prior to dining using any of the following methods. Your authorisation is not a booking and is not a guarantee of a refund. If required, please make a booking reservation directly with the restaurant. 
          1. USSD - dial *120*2582# & follow the prompts to enter your details & receive your authorisation code (USSD is charged at 20c/20s). If you are unsuccessful in authorising via USSD, please call us to authorise.
          2. Call - contact the Netstar GO Contact Centre on 0861 22 55 72 and an agent will provide you with your authorisation code.
          3. App – log in to the Netstar GO app and an agent will provide you with your authorisation code on request.
        8. Refund claims: 
          1. Must be submitted within 30 days of your restaurant visit; and 
          2. Must be deposited into the bank account in the name of the Member only; and 
          3. Must include a complete and legible claim form; and 
          4. Must include the original restaurant receipt clearly displaying the restaurant name, receipt number, date and time (card receipts not accepted); and 
          5. Will not be processed if the details on your receipt (restaurant name, date) does not match your authorisation or if the time of payment is over 5 (five( hours from your authorisation time. Should you wish to reschedule your restaurant booking, please request a new authorisation code. Backdated authorisations are not allowed.
        9. Membership is non-transferable.
        10. Crave accepts no responsibility for the quality of service and/or meals at any of our dining partners. Furthermore, Crave will not become involved in any non-Crave related disputes between Members and restaurants.
        11. Crave processes and terms and conditions may be amended from time-to-time.
        12. Failure to adhere to, or any attempt to circumvent the Crave terms and conditions, will result in your membership being terminated. 
      2. COFFEE
    15.  

      1. The Netstar GO Crave 2-4-1 Coffee Benefit utilises Zapper (www.zapper.com) to facilitate discounting. Netstar GO Members are required to download and install the Zapper app onto a compatible smartphone (iOS, Android, Windows Phone) in order to access the benefit. Zapper terms and conditions apply. 
      2. Netstar GO Members who do not register before the 15th (fifteenth) of the month will only be able to use the benefit the following month, assuming their details are correct at the partner and that they have Zapper installed. 
      3. The benefit entitles a Netstar GO Member to buy one cup of coffee and get the second cup free, up to the value of R25 (twenty-five). 
      4. The Member is required to spend a minimum of R30 (thirty) to qualify for the discount. 
      5. Where both coffees differ in price, the discount is calculated as 50% (fifty percent) of the total cost of both coffees, up to a maximum discount of R25 (twenty-five). 
      6. The benefit voucher is sent to the Member’s Zapper inbox on a monthly basis and is valid for that Calendar Month.
      7. Netstar GO Members may utilise the benefit once per week.
      8. The Coffee Benefit: 
        1. can only be redeemed at participating partners. NEXT shall be entitled, in our sole and absolute discretion, to amend the list of participating partners from time to time. We shall endeavour to promptly update the list of participating partners as and when any changes are made. Netstar GO Members are required to check the list of participating partners to confirm availability every time prior to utilising the benefit. 
        2. is based on the participating partner’s standard prices. Partners reserve the right to restrict the usage of any special offer, promotion, gift card, voucher or loyalty programme in conjunction with the benefit. 
        3. is applicable to all non-alcoholic hot beverages e.g. cappuccino, latte, coffee, tea, hot chocolate, etc.
        4. may be redeemed in-store or via takeaway (where it is offered). 
        5. may not be used in conjunction with the 2-4-1 Dining Benefit (where applicable).
        6. may not be used for any purchases other than the stated purpose. 
      9. In all instances whereby a Member does not qualify for the benefit discount, the Member is required to uncheck their voucher prior to paying with Zapper. 
      10. The Member is required to redeem the benefit voucher and pay via Zapper to: 
        1. authorise their membership (invalid memberships will decline authorisation); and
        2. enable their discount.
      11. Membership is non-transferable. NEXT Partners reserve the right to ask for proof of ID. Benefit validity will be checked and an invalid membership will result in the discount being denied. 
      12. Participating partners reserve the right to vary prices, times and availability of the benefit. 
      13. NEXT accepts no responsibility for the quality of service and/or products at any of our partners. Furthermore, NEXT will not become involved in any non- NEXT related disputes between Members and NEXT Partners. 
      14. Failure to adhere to, or any attempt to circumvent the Crave 2-4-1 Coffee or Zapper terms and conditions will result in membership termination.
    16.  

      1. WELLNESS
    17.  

      1. Members qualify for discounts on varying treatments through a range of wellbeing providers.
      2. In order to reserve the treatments, the Member is required to contact the Netstar GO Contact Centre 48 (forty-eight) hours in advance to book for the required two treatments at one of our preferred suppliers for the same day.
      3. In order to qualify for the wellbeing service, the following rules apply:
        1. 2 (two) of the same treatments cannot be booked for the same day.
        2. The second treatment cannot be booked for a future date.
      4. Members are required to book two different treatments for the same day at one of our preferred suppliers.
      5. Bookings need to occur 48 (forty-eight) hours prior to the booking time and date. For weekend bookings, bookings need to be made before 12h00 on the Wednesday prior to the weekend booking date.
      6. All treatments are for the main Member only and proof of identification needs to be presented at the wellbeing provider before the treatments can be administered. Under no circumstances will the benefit be allowed to be used by any other non-member.
      7. Bookings will only be processed once proof of payment is received and once the money reflects in NEXT’s bank account and dependent on availability at the wellness provider.
      8. The Member will pay NEXT for the first treatment and receive the cheaper treatment up to a maximum value of R300 (three-hundred) free of charge.
      9. If payment has been made to NEXT by a Member and if the treatments are not available due to availability, NEXT will refund the Member the full amount paid by the Member or the Member can change the booking to an alternate date.
      10. The wellbeing service is available through the Netstar GO Contact Centre or by submitting a booking query online and not directly through the supplier.
      11. The wellbeing service is limited to 2 (two) wellbeing bookings per Member per month.
      12. The wellbeing service will be provided on a first come, first served basis.
      13. Transactions will only be facilitated through venues that allow for pre-bookings.
      14. NEXT reserves the right to choose the participating venues and treatments in the Netstar GO programme at its sole discretions and at any given time.
      15. If a Member is an employee or owner of any of the venues, he or she will not be allowed to use the wellness benefit at the said venue.
      16. If cancellation of an appointment is done within 24 (twenty-four) hours of the treatments, the Member will be liable for the cost of both treatments.
      17. All bookings are subject to the terms and conditions of each wellbeing provider.
      18. NEXT is affiliated with HealthSpas and is the preferred partner for the Wellness benefit and all bookings are processed through HealthSpas.
      19. Exceptions will be made on the wellbeing provider dependent on location with suppliers that have a valid VAT Number and provide a tax invoice.
      20. Memberships must be validated by Netstar GO and only Members with a paid-up membership will be allowed to utilise the benefit.
      21. NEXT reserves the right to discontinue offering the wellness benefit to any Member if NEXT deems there to be abuse of the benefit. 
      22. The Wellbeing service is not applicable to the Getmore Deals benefits and cannot be used in conjunction with any of the Wellness Deals advertised.
      23. Re-imbursements will be done within 5 (five) to 7(seven) working days of submission if approved by Netstar GO.
      24. During Peak seasons, Members will be required to pay the supplier for both treatments and claim the price of the free treatment from NEXT provided the standard procedure is followed with the logging of the request. Re-imbursements will be done on the dates advised. 
    18.  

       

       

      1. EXPERIENCES
        1. Members qualify for discounts on a variety of Experiences through a range of listed activities.
        2. In order to reserve an Experiences booking, the Member is required to call the Netstar GO Contact Centre to book in advance for the required Activities bookings. 
        3. In order to qualify for the activity service, the following rules apply:
          1. Two of the same activities must be booked for the same day.
          2. The second activity cannot be booked for a future date.
          3. Members are required to choose an activity from our listed activities.
        4. The Member will pay the provider for the first Activity and receive the second Activity up to a maximum value of R150 free of charge.
        5. Experience bookings need to occur 48 (forty-eight) hours prior to the booking time and date. If cancellation of a booking is done within 24 (twenty-four) hours, the Member will be liable for the cost of both entrance fees.
        6. Experiences are only available through Netstar GO via the Netstar GO Contact Centre and not directly through the supplier.
        7. Experiences are limited to 1 (one) Discounted Activity booking per Netstar GO Member per month.
        8. All Experiences are for the Main Member only and proof of identification needs to be presented at the provider before the Experience booking can be utilised. Under no circumstances will the benefit be allowed to be used by any non-member.
        9. All reimbursements must be submitted within 10 (ten) working days from date of activity.
        10. NEXT reserves the right to choose the participating venues in the Netstar GO programme at its sole discretions at any given time.
        11. If a Member is an employee or owner of any of the venues, he or she will not be allowed to use the Experience benefit at the venue they own or employed at.
        12. All bookings are subject to availability at each venue and cannot be guaranteed.
        13. All receipts or tax invoices must have a valid VAT Number with a unique invoice number. If payments can be paid prior to a supplier, Members will be required to pay the supplier and claim for the price of the second Experience up to a maximum value of R150 (one-hundred and fifty) from Netstar GO provided that the:
        14. Memberships are validated by Netstar GO and only Members with a paid-up membership will be allowed to utilise the benefit.
        15. NEXT reserves the right to discontinue offering the Experience benefit to any Member if NEXT deems there to be abuse of the benefit.
        16. The Experience benefit is not applicable to Getmore deals and cannot be used in conjunction with any of the Experience deals advertised.
        17. Re-imbursements will be done within 5 (five) to 7 (seven) working days of submission if approved by Netstar GO.
        18. All supporting documentation with the correct information must be submitted in order for a re-imbursement of an Experience.
        19. Documentation must have the correct date and time on receipts as initial details on the logged request for the Experience benefit.
        20. Each receipt must be used for 1 (one) unique request of a re-imbursement and cannot be used for another Member’s re-imbursement.
        21. Events / Ticket bookings on Computicket cannot be classified or submitted for an Experience benefit.
        22. During Peak seasons, Members will be required to pay the supplier for both Experience bookings and claim the price of the free experience from NEXT provided the standard procedure is followed with the logging of the request. Re-imbursements will be done on the dates advised.
        23. Please note that Gold Reef City tickets are excluded from the Experiences benefit.
    19.  

       

      1. EVENTS
    20.  

      1. Please note that discounts are applicable on the selected Computicket deals that are advertised on the Netstar GO Website and Netstar GO marketing material and are subject to change without notice.
      2. The Event deals are only available through Netstar GO via the Netstar GO Contact Centre and not directly through Computicket.
      3. Event tickets are limited to 2 (two) ticket deals per Netstar GO Member per month.
      4. Netstar GO Members can purchase one of the selected ticket deals and receive up to R200 (two-hundred) off the second ticket purchased. 
      5. Tickets are limited and will be provided on a first come first serve basis.
      6. Netstar GO cannot guarantee availability until payment is made and proof of payment received. 
      7. Once Payment reflects in NEXT’s bank account, the tickets will be booked depending on availability. An SMS or email will be sent to the Member with the code which can be redeemed at any Shoprite, Checkers or Computicket outlet.
      8. If payment has been made to NEXT by the Member and if the tickets are not available due to availability, NEXT will refund the Member the full amount paid by the Member.
      9. Tickets cannot be cancelled, refunded or amended once booked.
      10. Prices of the tickets on selected deals may increase due to availability. Members will be required to pay the difference. 
      11. Event deals will change from month to month and terms and conditions apply.
      12. The monthly 2 (two) Computicket subsidised ticket deals cannot be used to book the same show and cannot be used in conjunction with each other at the same time.
      13. Bookings need to occur 48 (forty-eight) hours prior to the booking time and date. For weekend bookings, bookings need to be made before 12h00 on the Wednesday prior to the weekend booking date.
      14. Please note that Gold Reef City tickets are excluded from the Event benefit and cannot be purchased using the Event benefit.
    21.  

       

       

      1. ANYTIME HOLIDAYS
        1. Deals are offered at resorts stipulated in the deal.
        2. Deals are not transferable and cannot be exchanged for cash. 
        3. Reservations are subject to availability and subject to change. 
        4. Reservations cannot be changed or cancelled. 
        5. Prices are from a starting price and per person sharing. 
        6. Please note that high season supplements may supply. 
        7. Valid for dates specified. 
        8. E&OE valid for SA residents only. 
    22.  

       

      1. GOLD REEF CITY TERMS AND CONDITIONS
        1. Payment must be done at least Seven working days prior to the visit. 
        2. Gold Reef City Tours must be pre-booked and prepaid. 
        3. Please note that children under the age of 6 (six) will not be allowed on the Gold Reef City Mine Tour. 
        4. Pregnant woman and children under 6 (six) are not allowed to go underground. 
        5. People with the following conditions are not allowed to go underground: Claustrophobia, High or Low Blood Pressure, people with any walking defects such as an artificial foot or leg, people who recently had major surgery or anybody who ever had a bypass and any person without shoes. 
        6. People who suffer from Asthma cannot go down the mine ride. 
        7. People who are visually impaired cannot go down the mine ride.
        8. Please visit  www.goldreefcity.co.za for full terms and conditions. 
        9. Please note we do not offer any rain checks or refunds due to inclement weather conditions or ride availability.
        10. Gold Reef City Theme Park cancelations requires 3 (three) days prior to date of visit notice to avoid additional cancelation costs.
    23.  

       

      1. NETSTAR GO APPLICATION RULES
        1. The Member agrees not to engage in any of the following prohibited activities: 

           
          1. copying, distributing, or disclosing any part of the Services in any medium, including without limitation by any automated or non-automated "scraping";
          2. using any automated system, including without limitation "robots," "spiders," "offline readers," etc., to access the Netstar GO application (except that Netstar GO grants the operators of public search engines revocable permission to use spiders to copy publically available materials for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials);
          3. transmitting spam, chain letters, or other unsolicited email, SMS, or other messages;
          4. attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Netstar GO application;
          5. taking any action that imposes or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (vi) uploading invalid data, viruses, worms, or other software agents through the Netstar GO application;
          6. collecting or harvesting any personally identifiable information, including account names, from the Netstar GO application;
          7. using the Netstar GO application for any commercial solicitation purposes;
          8. impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity;
          9. interfering with the proper working of the Netstar GO application;
          10. accessing any content on the Netstar GO application through any technology or means other than those provided or authorized by the Netstar GO application; and
          11. bypassing the measures we may use to prevent or restrict access to the Netstar GO application, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the services or the content therein.
        2. NEXT may, without prior notice, change the Netstar GO application; stop providing the Netstar GO application or features of the Netstar GO application, to the Member or to Members generally; or create usage limits for the Netstar GO application.
        3. NEXT may permanently or temporarily terminate or suspend the Member’s access to the services without notice and liability for any reason, including if in NEXT’s sole determination the Member violates any provision of this Agreement, or for no reason. Upon termination for any reason or no reason, the member continues to be bound by this Agreement.
        4. The Member agrees that they will not use the Netstar GO application to perform criminal activity of any sort, including but not limited to, money laundering, illegal gambling operations, terrorist financing, or malicious hacking.




           
      2. NETSTAR GO MOBILE SOFTWARE
        1. NEXT may make available software to access the services via a mobile device ("mobile software"). To use the mobile software the Member must have a mobile device that is compatible with the mobile software.
        2. The Netstar GO application does not warrant that the mobile software will be compatible with the Member’s mobile device. The Member may use mobile data in connection with the mobile software and may incur additional charges from the Member’s wireless provider for these services. The Member agrees that they are solely responsible for any such charges.
        3. Netstar GO hereby grants the Member a non-exclusive, non-transferable, revocable license to use a compiled code copy of the mobile software for one Netstar GO application account on one mobile device owned or leased solely by the Member, for their personal use.
        4. The Member may not:
          1. modify, disassemble, decompile or reverse engineer the mobile software, except to the extent that such restriction is expressly prohibited by law;
          2. rent, lease, loan, resell, sublicense, distribute or otherwise transfer the mobile software to any third party or use the mobile software to provide time sharing or similar services for any third party;
          3. make any copies of the mobile software;
          4. remove, circumvent, disable, damage or otherwise interfere with security-related features of the mobile software, features that prevent or restrict use or copying of any content accessible through the mobile software, or features that enforce limitations on use of the mobile software;
          5. delete the copyright and other proprietary rights notices on the mobile software
        5. The Member acknowledges that Netstar GO may from time to time issue upgraded versions of the mobile software, and may automatically electronically upgrade the version of the mobile software that the Member is using on the Member’s mobile device. The Member consents to such automatic upgrading on their mobile device, and agrees that the terms and conditions of this Agreement will apply to all such upgrades.
        6. Any third-party code that may be incorporated in the mobile software is covered by the applicable open source or third-party license EULA, if any, authorising use of such code. The foregoing licence grant is not a sale of the mobile software or any copy thereof, and Netstar GO or its third-party partners or suppliers retain all right, title, and interest in the mobile software (and any copy thereof). Any attempt by the Member to transfer any of the rights, duties or obligations hereunder, except as expressly provided for in this Agreement, is void. 




           
      3. CONTENT
        1. NEXT’s service allows the Member to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("content"). The Member is responsible for the content that they post to the service, including its legality, reliability, and appropriateness.
        2. By posting content to the service, the Member grants NEXT the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such content on and through the service. The Member retains any and all of their rights to any content they submit, post or display on or through the service and they are responsible for protecting those rights.
        3. The Member represents and warrant that:
          1. the content is the Member’s (the Member owns it) or the Member has the right to use it and grant NEXT the rights and license as provided in these terms; and
          2. the posting of the Member’s content on or through the service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
  1. TERMS AND CONDITIONS
    1. It is important that you understand and agree to these terms and conditions for you to make use of the Netstar GO Programme. 
    2. All standard terms and conditions of Netstar (Pty) Ltd apply to Netstar GO.
    3. All prices and usage rates advertised include VAT, unless otherwise stated.
    4. Duration of the product Netstar GO is available from September 2013.

 

  1. INTERPRETATION

In this Agreement, unless otherwise indicated by the context: 

 

  1. the singular shall include the plural and vice versa;
  2. one gender shall include the other genders and vice versa;
  3. natural persons shall include legal and juristic persons and vice versa; and
  4. where figures are referred to in numerals and in words, if there is any conflict between the two, the words shall prevail.

 

 

  1. DEFINITIONS
    1. “Agreement” - means these terms and conditions together with the Member registration for the Netstar GO programme;
    2. “Business Day” - means any such day that is not a Saturday, Sunday or South African Public Holiday;
    3. “Electronic Welcome Pack” - means the information pack that the Member will receive via e-mail on successfully registering for the Netstar GO programme;
    4. “Enrolment” - means the enrolment in the Netstar GO programme as set out in clause 6.1;
    5. “Member” - means any person who has successfully enrolled in the Netstar GO 7 Day Free Trial;
    6.  “Netstar” - means Netstar (Pty) Ltd with registration number 1992/001223/07;
    7. “Netstar GO 7 Day Free Trial” - means the programme offered to Members in terms of which they qualify for Netstar GO Benefits and the Products and Services for a 7 Day Free Trial;
    8. “Netstar GO 7 Day Free Benefits” -  means the benefits described in clause 8;
    9. “Netstar GO Contact Centre” - means the premises used by NEXT Engage to facilitate the provision of the Netstar GO Benefits to Members;
    10. “Netstar GO Website” - means the website at www.netstargo.co.za;
    11. “NEXT” - means NEXT Engage (Pty) Ltd with registration number 2003/002780/07;
    12. “NEXT Partner/s” - means any supplier appointed by NEXT to provide products or services to the Netstar GO Programme in order to provide the Member with benefits.

 

 

  1. GENERAL
    1. NEXT reserves the right to suspend the Netstar GO 7 Day Free Trial and its benefits in its sole discretion, including when any fraudulent activity is suspected, and if the outcome of an investigation proves that fraudulent activity did occur, Netstar and/or NEXT shall be entitled to terminate the Netstar GO 7 Day Free Trial service and/or benefits.
    2. NEXT may amend, modify or otherwise change these terms and conditions in its sole and absolute discretion on notice to you and the amended version will be displayed in the same media as these terms and conditions. By continuing to use the Netstar GO 7 Day Free Trial, you agree to, and understand that you will be bound by the amended terms and conditions.
    3. It is important that you understand that all customers who make use of the Netstar GO 7 Day Free Trial indemnify Netstar and NEXT, its directors, affiliates, members, partners, employees, agents, consultants, suppliers, contractors and sponsors against any loss or damages, either direct, indirect, consequential or otherwise, arising from their use of the Netstar GO 7 Day Free Trial and its benefits. 

 

  1. INTRODUCTION
    1. The Netstar GO 7 Day Free Trial programme is offered to Netstar Customers and Non-Customers as a Membership based on-the-go assistant service by NEXT. 
    2. Membership Benefits are provided via a Netstar GO Contact Centre 24 hours a day, 7 days a week.  Alternatively Members are able to access their benefits via the Netstar GO Website www.nestargo.co.za
    3. Members of the programme receive access to an on-the-go assistant providing services ranging from expert advice to information and negotiation services. 
    4. NEXT has secured a wide range of benefits in the form of discount opportunities from its subsidiaries, affiliates and from third party suppliers from time to time for the benefit of the Member.
    5. The following terms and conditions pertain to understanding and making the most of the Member’s Membership benefits. These terms and conditions constitute an Agreement between NEXT and the Member governing the rights and obligations of both parties each time the Member accesses the Netstar GO 7 Day Free Trial programme.
    6. By joining and accessing the Netstar GO 7 Day Free Trial programme either telephonically or via the Netstar GO Website, the Member confirms that he has read, understood, and agreed to be bound by these terms and conditions, as they may be amended from time to time and available on the Netstar GO Website.
    7. If there is anything in the terms and conditions that requires an explanation, please contact us on 0861 22 55 72.
    8. The membership and benefits are designed to add more value to a Member’s life, NEXT is committed to our Members and to helping them get more out of life.

 

  1. ENROLMENT

The following requirements need to be complied with to enrol as a Member of the Netstar GO 7 Day Free Trial programme:

  1. Completing an online self sign-up Membership form on the Netstar GO website; or
  2. Enrolling via our Netstar GO Contact Centre on 0861 22 55 72.
  3. Only individual persons from the age of 18 years old may enrol in the Netstar GO 7 Day Free Trial programme.
  4. Persons may only enrol in the Netstar GO 7 Day Free Trial programme for personal use.

 

  1. CONDITIONS OF MEMBERSHIP
    1. The use of the Netstar GO 7 Day Free Trial programme and the Netstar GO 7 Day Free Trial Benefits shall be at the Member’s own initiative and risk.
    2. NEXT:
      1. Merely provides access to the Membership Benefits;
      2. Makes no representations, gives no warranty of any kind, express or implied, regarding the suitability of any Membership Benefits to the Member’s needs.
    3. The Netstar GO 7 Day Free Trial Benefits are subject to availability although every possible alternative or substitute product will be investigated should availability be limited.
    4. The Netstar GO 7 Day Free Trial Benefits are not exchangeable for cash or for sale.
    5. NEXT Partners are contracted to participate in the Netstar GO 7 Day Free Trial Benefits. NEXT and Netstar, its agents and distributors cannot be held responsible for any NEXT Partner that subsequently declines acceptance of any booking for reasons beyond NEXT’s control.
    6. Netstar and NEXT, its agents and distributors accept no responsibility, financial or otherwise, for the misuse of the Netstar GO 7 Day Free Trial Benefits and are not liable for any personal loss or injury at featured venues.
    7. The Member will be responsible for the payment of any goods and services bought and used as a result of making use of Netstar GO 7 Day Free Trial Benefits, including but not limited to purchases through the Netstar GO Partners.
    8. Only the Main Member can make use of his/her Netstar GO 7 Day Free Trial Benefits.
    9. Membership of the Netstar GO 7 Day Free Trial programme will be at NEXT’s sole discretion.
    10. The Member accepts that by participating in the Netstar GO 7 Day Free Trial programme NEXT will be sending the Member various marketing communications and updates pertaining to the Netstar GO 7 Day Free Trial Benefits at its sole discretion.
    11. Should the Member not wish to receive these communications or updates he/she must inform NEXT by calling the Netstar GO Contact Centre and NEXT shall then refrain from sending the marketing communication and updates material to the Member.
    12. The Member understands and agrees that goods or services purchased from any of the Netstar GO Partners in terms of clauses 7.2 to 7.7 are governed by separate terms and conditions. In the event of a conflict between this Agreement and the terms and conditions imposed by a Netstar GO Partner in respect of the goods and services purchased from the Netstar GO Partner, the terms and conditions of the Netstar GO Partner will prevail.
    13. The Member will not be required to pay a Membership Fee for the Netstar GO 7 Day Free Trial. Should the Member wish to upgrade to Netstar GO, the Membership Fee as of the 1st of November 2019 is R65.00 (sixty-five rand) per month inclusive of VAT.
    14. The Netstar GO Membership Fee will be reviewed annually by NEXT who is entitled to determine the Membership Fee at its sole discretion. The Member will be notified of any changes to these fees within 30 (thirty) days of such changes being effected.
    15. NEXT shall have the right to de-register the Member from the Netstar GO 7 Day Free Trial programme by giving him immediate notice in the event of any of the following:
      1. abuse of the Netstar GO 7 Day Free Trial Programme by a Member; or
      2. at the sole discretion of NEXT.
    16. NEXT reserves the right to change the criteria for de-registration at any time by giving the Member reasonable prior notice.
    17. NEXT shall be entitled, at its discretion, to terminate the Netstar GO Programme at any time, by giving the Member reasonable prior notice of 40 (Forty) days.
    18. NEXT will not be liable for any loss, expenses, claim(s) or damage, whether direct, indirect or consequential, arising from the use of the Netstar GO 7 Day Free Trial Programme and the Member accordingly indemnifies NEXT against any such losses, expenses, claim(s) or damages, provided that such loss was not suffered due to the negligence of NEXT.
    19. The Member hereby warrants that they have the required legal capacity to enter into and be bound by this Agreement.
    20. NEXT reserves the right to change the NEXT Partner/s that provide the benefits to the Netstar GO 7 Day Free Trial programme based on member usage, pricing, quality, availability of service or at NEXT’s sole discretion. 
    21. The Netstar GO 7 Day Free Trial membership is not available to current or previous employees of NEXT and utilisation of benefits cannot be used. 
    22. NEXT and the Member agree to act in good faith.
    23. All fees for the use of the Products and Services are correct at time of printing and the latest fees are available through the Netstar GO Contact Centre or on the Netstar GO Website.
    24.  The Member consent to the transfer of personal information to a third party if such transfer is necessary for the performance of the Agreement between the Member and NEXT.
    25. Membership Benefits are provided via the Netstar GO Contact Centre 24 hours a day, 7 days a week.  Alternatively Members are able to access their benefits via the Netstar GO Website www.nestargo.co.za

 

  1. BENEFITS
    1. The full details of the Netstar GO Benefits are available in the Electronic Welcome pack, on the Netstar GO Website, or by calling the Netstar GO Contact Centre on 0861 22 55 72.
    2. The Member can only make use of the Membership Benefits by contacting the Netstar GO Contact Centre 24 hours a day, 7 days a week.  Alternatively Members are able to access their benefits via the Netstar GO Website www.nestargo.co.za
    3. Information, quotes and/or advice the Member receives when using the Netstar GO Benefits are included in the Membership Fees.
    4. The Netstar GO 7 Day Free Trial Benefits include but are not necessarily limited to the following services:
      1. On-the-go assistant
      2. Motoring 
      3. Travel 
      4. Anytime Holidays
      5. Expert
      6. Getmore Deals

 

  1. MEMBER OFFERS
    1. GENERAL

 

  1. The Member must call 0861 22 55 72 to make a booking; quote their Membership Number; and inform the Netstar GO Contact Centre agent of the benefit they would like to use OR go to the Netstar GO Website and select the benefit they would like to use and follow the steps.
  2. The prices of benefits vary and are on a quote-by-quote basis. 

 

 

  1. ANYTIME HOLIDAYS
    1. Deals are offered at resorts stipulated in the deal.
    2. Deals are not transferable and cannot be exchanged for cash. 
    3. Reservations are subject to availability and subject to change. 
    4. Reservations cannot be changed or cancelled. 
    5. Prices are from a starting price and per person sharing. 
    6. Please note that high season supplements may supply. 
    7. Valid for dates specified. 
    8. E&OE valid for SA residents only.