1.1. The Netstar GO Programme is offered to the public as a Membership based dining, entertainment, lifestyle and personal assistance service by Netstar (Pty) Ltd. Membership Benefits are provided via a contact centre. Members of the programme receive discounted restaurant meals, activities, pampering, travel as well as access to a personal assistant providing services ranging from travel to information and shopping services. Next has secured a wide range of benefits in the form of discount opportunities from its subsidiaries, affiliates and from third party suppliers for the benefit of the Member.
1.2. The following terms and conditions pertain to understanding and making the most of the Member’s Membership benefits. These terms and conditions constitute an agreement between Next and the Member governing the rights and obligations of both parties each time the Member accesses the Netstar GO Programme.
1.3. By joining and accessing the Netstar GO Programme either telephonically or in person, the Member confirms that he has read, understood, and agreed to be bound by these terms and conditions, as they may be amended from time to time and available on the Netstar GO Website.
1.4. If there is anything in the terms and conditions that requires an explanation, please contact us on 0861 22 55 72.
In this Agreement, unless otherwise indicated by the context:
2.1. the singular shall include the plural and vice versa;
2.2. one gender shall include the other genders and vice versa;
2.3. natural persons shall include legal and juristic persons and vice versa; and
2.4. where figures are referred to in numerals and in words, if there is any conflict between the two, the words shall prevail.
3.1. “Agreement” – means these terms and conditions together with the Member registration for the Netstar GO Programme;
3.2. “Business Day”– means any such day that is not a Saturday, Sunday or South African Public Holiday;
3.3. “Netstar GO” – means the Programme offered to Members in terms of which they qualify for Netstar GO Benefits and the Products and Services;
3.4. “Netstar GO Benefits” – means the benefits described in clause 5.4;
3.5. “Netstar GO Contact Centre”– means the premises used by Next to facilitate the provision of the Netstar GO Benefits to Members;
3.6. “Netstar GO Website” – means the website at www.netstargo.co.za;
3.7. “Enrolment” - means the enrolment in the Netstar GO Programme as set out in clause 4.1;
3.8. “Member” – means any person who has successfully enrolled in the Netstar GO Programme;
3.9. “Membership Fee”– means the monthly consideration payable by the Member to Next;
3.10. “Netstar GO” - means Netstar (Pty) Ltd (registration number 2003/002780/07);
3.11. “Netstar GO Partner/s” – means any supplier appointed by Netstar GO to provide products or services to the Netstar GO Programme in order to provide the Member with benefits;
3.12. “Electronic Welcome Pack” – means the information pack that the Member will receive via e-mail on successfully registering for the Netstar GO Programme.
4.1. The following requirements need to be complied with to enrol as a Member of the Netstar GO Programme:
4.1.1. Completing the online voice recorded application form via our contact centre agents; or completing an online Membership form on the Netstar GO Website; or
4.1.2. Enroling via our contact centre on 0861 22 55 72; AND
4.1.3. Paying the Membership Fee via debit order.
4.2. Only individual persons from the age of 18 years old may enrol in the Netstar GO Programme.
4.3. Persons may only enroll in the Netstar GO Programme for personal use.
5.1. The full details of the Netstar GO Benefits are available in the Electronic Welcome pack, on the Netstar GO Website, or by calling the Netstar GO Contact Centre on 0861 22 55 72.
5.2. The Member can only make use of the Membership Benefits by contacting the Netstar GO Contact Centre on 0861 22 55 72, or visiting the website to shop, make reservations or redeem vouchers online.
5.3. Information, quotes and/or advice the Member receives when using the Netstar GO Benefits are included in the Membership fees.
5.4. The Netstar GO Benefits include but are not necessarily limited to the following services:
5.4.1. The My Assistant benefit offers the Member a free 24 hour Personal Assistant service where we can find, book, do, source, call, arrange and help the Member with almost anything that they want to delegate. Netstar GO has all the latest entertainment information and will book evenings out to the theatre, comedy nights, music concerts, and even find a limousine for the Member. Cost of purchasing the end product is for the Member’s account.
5.4.2. The My Negotiator benefit entitles the Member to the best discounts and deals on almost anything money can buy such as appliances, services, décor, furniture and cellular phones at over 140 000 suppliers nationwide. Cost of purchasing end product is for the Member’s account.
5.4.3. My Car Dealer finds the Member new and used Cars at discounted prices, offers competitive financing and insurance options, sources vehicle accessories at discount prices and offers Members 24 hour roadside emergency assistance. Cost of purchasing the end product is for the Member’s account.
5.4.4. The My Travel benefit entitles the Member to the best deals on local and international hotels, holidays, air travel, cruises, car hire and tours. Cost of purchasing the end product is for the Member’s account.
5.4.5. My Expert offers free telephonic advice to Members on the following issues:
18.104.22.168. Home and Bond
22.214.171.124. IT Support
5.4.6. My Tutor entitles Members and their children to free educational telephonic assistance offered by Teachers who cover all subjects for Grades 1-12. The service is available from 18h00 – 21h00 Monday – Thursday and excludes school and public holidays.
5.4.7. My Insurance provides Members with free short or long term Insurance quotations from South Africa’s top insurers.
5.4.8. My Emergency is a free 24-hour telephonic emergency assistance service where Members get assistance in any medical, roadside or home emergency situation. Cost of utilising any service providers is for the Member’s own account.
5.4.9. My Shopping offers Members online access to our showroom of over 3000 products as well as discount vouchers, discounted airtime and cellular packages. – T & C’s apply.
5.5. Benefits: CLICK HERE for Discounted Offers - Terms and Conditions.
6. CONDITIONS OF MEMBERSHIP
6.1. The use of the Netstar GO Programme and the Netstar GO Benefits shall be at the Member’s own initiative and risk.
6.2.1. Merely provides access to the Membership Benefits;
6.2.2. Makes no representations, gives no warranty of any kind, express or implied, regarding the suitability of any Membership Benefits to the Member’s needs.
6.3. The Netstar GO Benefits are subject to availability.
6.4. Cancellations of bookings must be made telephonically at 0861 22 55 72 unless outside of the hours set out in clause 5.4.10 in which event the Member must cancel the booking with the Next Partner at the venue booked. Cancellations must be made 24 hours in advance.
6.5. The Netstar GO Benefits are not exchangeable for cash or for sale.
6.6. Next Partners are contracted to participate in the Netstar GO Benefits. Next, its agents and distributors cannot be held responsible for any Next Partner that subsequently declines acceptance of any booking for reasons beyond Next’s control.
6.7. Next, its agents and distributors accept no responsibility, financial or otherwise, for the misuse of the Netstar GO Benefits and are not liable for any personal loss or injury at featured venues.
6.8. Bookings across Netstar GO Benefits are not allowed. For example, the Member cannot book a My Wellbeing session and use a My Experiences activity free of charge.
6.9. The Member will be responsible for the payment of any goods and services bought and used as a result of making use of Netstar GO Benefits, including but not limited to the My Dining, My Wellbeing, My Experiences benefits as well as purchases through the Netstar GO Partners.
6.10. Only a Member and his/her immediate family who reside at the same residence can make use of his/her Netstar GO Benefits.
6.11. Membership of the Netstar GO Programme will be at Next’s sole discretion.
6.12. The Member accepts that by participating in the Netstar GO Programme Next will be sending the Member various marketing communications and updates pertaining to the Netstar GO Benefits at its sole discretion.
6.13. Should the Member not wish to receive these communications or updates he/she must inform Next by calling the Netstar GO Contact Centre and Next shall then refrain from sending the marketing communication and updates material to the member.
6.14. The Member understands and agrees that goods or services purchased from any of the Netstar GO Partners in terms of clauses 5.4.1 to 5.4.10 are governed by separate terms and conditions. In the event of a conflict between this Agreement and the terms and conditions imposed by a Netstar GO Partner in respect of the goods and services purchased from the Netstar GO Partner, the terms and conditions of the Netstar GO Partner will prevail.
6.15. The Member will be required to pay a monthly Membership fee. The amount of this fee is set out on the Netstar GO Website and may vary from time to time, for clarity the 2012 Membership fee is R 59.52 (Fifty Nine Rand Fifty Two) per month payable on the 1st day of the month for the month in question.
6.16. The Member shall authorise Next to debit the Member’s bank account via his voice recorded or online Membership enrolment. The debit order will be processed on the second business day of the month.
6.17. The Member can only cancel his Membership with the Netstar GO Programme by calling the Netstar GO Contact Centre on 0861 22 55 72.
6.18. Subject to clause 6.2 the Member may cancel his Membership by giving 1 (one) calendar month’s notice of his intention to do so.
6.19. If the Member cancels his Membership, his debit order will also be cancelled.
6.20. The Member is entitled to cancel his Membership within 5 (five) Business Days after having enrolled and Next will fully refund any Membership Fee paid by the Member.
6.21. If the Member cancels his Membership after the expiry of the 5 (five) Business Days the Member will not receive a refund of his Membership Fee and a rejoining fee will apply.
6.22. The Membership Fee will be reviewed annually by Next who is entitled to determine the Membership Fee at its sole discretion. The Member will be notified of any changes to these fees within 40 (Forty) days of such changes being effected.
6.23. Next shall have the right to deregister the Member from the Netstar GO Programme by giving him reasonable prior notice of 40 (Forty) days in the event of any of the following:
6.23.1. non-payment of the Membership Fee;
6.23.2. abuse of the Netstar GO Programme by a Member; or
6.23.3. at the sole discretion of Next.
6.24. Next reserves the right to change the criteria for deregistration at any time by giving the Member reasonable prior notice.
6.25. Next shall be entitled, at its discretion, to terminate the Netstar GO Programme at any time, by giving the Member reasonable prior notice of 40 (Forty) days.
6.26. Next will not be liable for any loss, expenses, claim(s) or damage, whether direct, indirect or consequential, arising from the use of the Netstar GO Programme and the Member accordingly indemnifies Next against any such losses, expenses, claim(s) or damages, provided that such loss was not suffered due to the negligence of Next.
6.27. The Member hereby warrants that he has the required legal capacity to enter into and be bound by this Agreement.
6.28. Next reserves the right to amend this Agreement by giving the Member 40 (Forty) days’ prior notice
6.29. It is the responsibility of the Member to inform Next of any changes in his personal details.
6.30. All fees for the use of the Products and Services are correct at time of printing and the latest fees are available through the contact centre or on the website.
6.31. Next and the Member agree to act in good faith.
7. ED SHEERAN TICKETS COMPETITION T’S AND C’S
7.1. The Netstar Go Ed Sheeran competition is open to all Netstar Go and Plus members over the age of 18 years and who are live Netstar Go or Plus members with a paid up membership.
7.2 To become eligible as a winner, the member must have placed a request via the Netstar Go Plus App between 1 – 15 March 2019
7.3 The member agrees that their participation in the competition and their acceptance and/or use of a prize, or any aspect thereof, is at their own risk
7.4 Winners will be selected in a random draw and will be notified via telephone on Friday 15 March 2019
7.5 The judge’s decision will be final and no correspondence will be entered into in this regard
7.6 Prizes are not transferable, non-refundable and non-exchangeable and cannot be redeemed for cash
7.7 In the event that a winner cannot be successfully contacted following all reasonable attempts to do so, Netstar Go reserves the right to disqualify that winner from the competition and to draw another winner in his or her stead.